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Numerical Insights publishes articles on a variety of topics including business analytics, data analysis, data visualizations tools, improving business results, supply chain analytics, HR Analytics, strategic workforce planning, and improving the profit. Browse our articles below or use the category buttons to quickly filter into a topic.

 
Posts tagged net promoter score
Efficiency Gains and Savings with the Net Promoter Score

The concept of the Net Promoter Score (NPS) was first published in 2003 in an article called,  One Number You Need to Grow. It was created as a way to measure and manage customer loyalty without the complexity of traditional customer surveys. Since that time, the same concept has been applied in multiple functional areas to replace longer surveys that require too much of a participant’s time. 

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